Privacy Policy | HomeBound Rosemead Towing

Introduction

At HomeBound Rosemead Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

When you request our towing or roadside assistance services, we collect information necessary to provide that service. This may include:

Your name and contact phone number
Your location when you request service
Vehicle information including make, model, year, and license plate
Destination address for towing services
Payment information for processing transactions
Email address if you choose to provide it for receipts or updates

We also collect information automatically when you visit our website, including your IP address, browser type, and pages visited. This helps us improve our website and understand how people find and use our services.

How We Use Your Information

We use the information we collect for the following purposes:

To provide towing and roadside assistance services you request
To dispatch drivers to your location and coordinate service delivery
To process payments for services rendered
To communicate with you about your service request
To send receipts and service confirmations
To improve our services and customer experience
To comply with legal requirements and respond to law enforcement requests
To prevent fraud and ensure the security of our operations

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following circumstances:

With our drivers and dispatch team to fulfill your service request
With payment processors to complete transactions
With insurance companies if required for claims processing
With law enforcement or legal authorities when required by law
With repair shops if you request us to tow your vehicle there

Any third parties we work with are required to protect your information and use it only for the specific purpose we share it with them.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure payment processing systems and limiting access to personal information to employees who need it to perform their jobs. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records including customer contact information and transaction details are typically kept for a minimum of three years for business and legal purposes. After that period, we securely delete or anonymize your information unless we are required to keep it longer by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

The right to know what personal information we have collected about you
The right to request deletion of your personal information
The right to correct inaccurate information
The right to opt out of certain information sharing

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

HomeBound Rosemead Towing
8334 Whitmore St, Rosemead, CA 91770
Phone: (323) 487-6534
Email: contact@rosemeadtowservice.com